around the world,
Our thoughts are with all of you and your families during this difficult period of uncertainty. We know you’re concerned about COVID-19, as are we.
We’ve implemented measures to ensure the safety of our employees, customers and the local community. We’ve split our teams physically present in our warehouse and office, to ensure a smooth, continued operation. Our customer support teams are available to help Monday to Friday, 9am-5pm Australian Eastern Standard Time (AEST) and respond to any messages daily. We are shipping orders daily too, with increased hygiene measures while preparing, packing and shipping goods globally from our Australian warehouse.
Please note due to the COVID-19 outbreak some deliveries are taking longer to arrive at their final destination. Australia Post, DHL & UPS (our freight partners) are working closely with authorities within each country, to monitor the situation and to get shipments to their final destinations as soon as conditions safely permit. Covid-19 has however disrupted international logistics, with fewer flights and longer wait times at the borders.
Our UK and US warehouses who accept returned & exchanged product from UK/Europe and US/Canada respectively, are partially open and therefore there many be delays due to this and the postal systems within these regions. We ask for your patience in the matter.
These are troubling times, but if we navigate this tumultuous phase together and take measures to limit the spread of the virus, we can and will get through this.
All the best,