How can we help you? How can we help you?
Search
I’d like to return/exchange my item(s)?

To ensure you are wearing the right bra, we’ve made our returns + exchange process as simple as possible. For more details on eligibility, read our return policy.


Let’s get started
Simply enter your details below and we’ll take you through our easy return/exchanges form (don’t worry, it’s super quick!).

Instant Returns Form


Have any questions? Our support team is on hand & ready to help. We’re available to chat 9am - 11pm Australian Eastern Standard Time (AEST), you can contact us at support@cakematernity.com or on our website chat bot!

Show me details of your return policy:

Getting you into that perfect fit is our main priority, so when it comes to returning and exchanging your products, we’ve made it as simple as possible for you to do so.

Here are the things you need to know:

  • You have 45 days from the time of purchase to return or exchange your items.
  • All items are required to be returned in their original unworn condition, with their garment tags and labels in place.
  • All swimwear returns & exchanges must have the hygiene sticker intact.
  • Shipping costs, duties and surcharges charged at the time of placing the order is non-refundable.

Returns & exchanges will not be accepted for the following:

  • Any worn, damaged or tag-less garments.  
  • Briefs and nursing pads, for hygiene reasons.
  • Sale or Last Chance items unless deemed faulty, cannot be returned for a refund.
  • Purchases made using gift vouchers can only be returned for an exchange.
  • Items purchased through third-party sites such as Amazon. Only those purchased directly from us through this website will be accepted.

Note: Cake Maternity reserves the right to approve or reject any returned items in our sole and absolute discretion if they do not meet our specified Return Policy requirements. If rejected, your product(s) will be returned to you at your own cost. 

You’ll need to cover the cost of return postage for any items you send back to us for a refund or exchange.

The following shipping fees will apply, which will be charged at the time of submitting your Exchange request online.

US - A shipping fee of $10 USD will apply

NZ - A shipping fee of $15 NZD will apply

EU - A shipping fee of €8 EUR will apply

Rest of World - A shipping fee same as the original order will apply

To make things simpler (and cheaper) we have a returns warehouse in AU, US (California to be specific) and UK where you can send your returns.

To avoid delays in processing your refund/exchanges please make sure you include a copy of the returns confirmation once completed or a hand-written note of the order number with your package.

We recommend using a track & trace service when sending in your returns. This will guarantee receipt and ensure your exchange/refund is processed quickly.

Please note that we cannot provide exchanges or refunds for returns we don't receive.

What is Extended 45 day returns?

You have 45 days from the date of purchase to exchange or return your unworn, unwashed & undamaged products with their garment tags in place.

We extended our returns period to 45 days because we understand that you're super busy—so this allows you to try everything on in the comfort of your own home and more importantly, in your own time.

Please keep in mind that our returns policy must still be followed to ensure you remain eligible for a return/exchange.

What does easy return and exchange mean?

It’s exactly what it says, but for two different reasons.

1.  We know as a mama, you’re tight on time as it is and the last thing you want to do is to fuss about over returning or exchanging an item. Our Easy Returns Form allows you to complete your full return or exchange on the spot, allowing you to select which products you’d like to exchange and what you would like to receive instead. You can do this whenever you want (within the 45-day return period) and it only takes a few minutes to do.

2. We offer return facilities in the US, UK and Australia to help make it simpler (and cheaper) for you. Please refer to our Return Policy to find your closest return facility.

How long will it take to have my exchange/refund processed?

You will receive your exchange/refund within 7-10 days from receipt of your return, provided the products are in their original condition as detailed in our return policy when they are assessed.

To avoid delay in processing your refund/exchanges please make sure you include a copy of the returns confirmation or a hand-written note of the order number and RTV with your package.

We recommend using a track & trace service when sending in your returns. This will guarantee receipt and ensure your exchange/refund is processed quickly.

We cannot provide exchanges or refunds for returns we don't receive.

What do I do if my product is defective?

We will replace any products with a manufacturer’s defect, so long as it has been purchased through our online store. Please contact us support@cakematernity.com if you have any defective items.

Can I modify or cancel a return once submitted?

Returns cannot be modified or cancelled once submitted online.

You will have to contact us at support@cakematernity.com to make any changes to your returns after it has been submitted.

What address do I send my return to?

After lodging your ‘Instant Exchange or Return’ on our website, the system will prompt you to download your ‘Returns Confirmation’, that is to be physically included with your exchange/ return. If you miss this, the ‘Returns Confirmation’ is sent as an attachment, in the return/exchange email you will receive. 

For our US customers, you will find our California based warehouse address on the top left-hand corner of this document. 

If you are based in Europe, you will receive details of our UK based warehouse

For customers in NZ or other parts of the world, you will receive details of our Australian based warehouse

Should you not have a printer handy, simply write the details (including the RTV number) on the address label.

Can I return sale products?

Products purchased during a Sale or listed under our Last Chance page are not eligible for a refund and can only be returned for an exchange.

Need help?
Still got questions?
Our support team is on hand
9am - 5pm AEST
Mail black iconsupport@cakematernity.com

Returns + exchanges

Summary

Returns + exchanges