After lodging your ‘Instant Exchange or Return’ on our website, the system will prompt you to download your ‘Returns Confirmation’, that is to be physically included with your exchange/ return. If you miss this, the ‘Returns Confirmation’ is sent as an attachment, in the return/exchange email you will receive.
For our US customers, you will find our California based warehouse address on the top left-hand corner of this document.
If you are based in Europe, you will receive details of our UK based warehouse
For customers in NZ or other parts of the world, you will receive details of our Australian based warehouse
Should you not have a printer handy, simply write the details (including the RTV number) on the address label.