Returns & exchanges
I’d like to return/exchange my item(s)? Show me details of your return policy: What is Extended 45 day returns? What does easy return and exchange mean? How long will it take to have my exchange/refund processed? What do I do if my product is defective? Can I modify or cancel a return once submitted? What address do I send my return to?
What address do I send my return to?
After lodging your ‘Instant Exchange or Return’ on our website, the system will prompt you to download your ‘Returns Confirmation’, that is to be physically included with your exchange/ return. If you miss this, the ‘Returns Confirmation’ is sent as an attachment, in the return/exchange email you will receive.
For our US customers, you will find our California based warehouse address on the top left-hand corner of this document.
If you are based in Europe, you will receive details of our UK based warehouse
For customers in NZ or other parts of the world, you will receive details of our Australian based warehouse
Should you not have a printer handy, simply write the details (including the RTV number) on the address label.